NPSC Spring 2015 Parent Survey
NPSC conducted a survey of NPSC families in July 2015 to get a better understanding of the NPSC experience from the perspective of our members. This report provides a brief review of the data collected, our observations and some actions that NPSC will take in response to the data and observations.
Thanks to all who took the time to respond, this has enabled NPSC to identify some areas for improvement.
A total of 125 unique respondents provided feedback via the survey. This represents approximately 35% of the NPSC community/population. Respondents provided information regarding their involvement with NPSC, and provided responses to a series of questions relating to communications, the player experience with NPSC, player placement and evaluations processes, interest in professional coaching and clinics. The responses were scaled ranging from “strongly agree” to “strongly disagree.” Additionally, respondents were given the opportunity to submit qualitative comments for each of the scaled response questions.
Many of the respondents provided candid comments and suggestions, including heartfelt criticisms and compliments – all of which were very helpful in clarifying the experience for our customers. We are deeply grateful for those who took the time to share their own opinion and experience in words. This information has been shared with NPSC Board to help each of the leadership staff to get a better understanding of the customer experience. The comments emphasized these following points:
- NPSC families care a lot about NPSC and it appears that NPSC does a good job serving its clientele on many fronts, yet there is clearly some room for improvement;
- The NPSC website is too complex, is not intuitive and needs an overhaul;
- The level of coaching varies widely from team to team, with nearly all volunteers valued for their time and contribution but respondents also noting a need to raise the skill level for some of the coaches;
- The player placement and evaluation processes are unclear to many parents, and the principles underlying the processes are unknown to most, making this a frustrating and disappointing experience for some.
In response to the input provided in this survey, NPSC has developed the following proposed action items and will commence taking action to address these:
- NPSC will revisit how information is presented on the NPSC website and also assess the clarity of content, and then take action to improve both. We welcome specific feedback regarding the pages and information presentation that could be improved.
Re: Player rotation
- NPSC has renewed the expectation that each coach will focus on player development. This expectation was discussed in the recent coach meeting, it is described in the coach meeting notes available on the NPSC website.
US Soccer and other accredited soccer organizations encourage youth soccer programs to focus on player development and not team development, suggesting that players should still be learning and playing different positions through U14.
Re: Player placement and evaluation process
- NPSC will endeavor to provide better information to parents and coaches regarding the player evaluation and placement process.
- This may be accomplished via the NPSC website, in‐person placement briefing sessions, and email communications from Age Group Directors updating and explaining the placement process for registered players.
Overall, this report will help guide NPSC as the organization works to improve service to NPSC families and players. We expect to again solicit feedback from the NPSC community in the future, and welcome additional input from NPSC families in the interim.
Please review the detailed results here.
New Providence Soccer Club Board